Is there a Refund Policy?

---

Yes, with condidtions. Mine Resilience Australia Pty Limited (Mine Resilience) operates as a Registered Training Organisation (RTO). ​ Generally, Mine Resilience invoices a client for work after training has commenced, and in most instances, where training has been completed. ​ In the event where a client has been invoiced for training yet to be delivered, the following refund policy shall apply. ​ Mine Resilience will issue refunds when: ​

• A training program has been cancelled by Mine Resilience.

• A client or trainee provides us with written notice at least five (5) days prior to commencement of a scheduled training and / or assessment activity of their inability to take part in that activity.

• A review of documentation indicates that the participant does not have sufficient skills to undertake the training program.

• The participant is unable to undertake the program due to illness, pregnancy or childbirth.

​ Mine Resilience will not issue refunds where the following events are not notified to Mine Resilience at least five (5) days prior to commencement of a scheduled training and / or assessment activity: ​

• There has been a change in participant work hours.

• The participant couldn’t attend due to inconvenience of travelling to training venues or work sites.

• Changes in work requirements.

• Changes in job or work place.

• Participants who do not attend the program or leave before finalising the program.

---